Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are between you and Greenway Comsulting and Design, LLC, a Florida limited liability company doing business as AstralBid ("we," "our," or "us"), and govern your use of the AstralBid AI-powered proposal writing platform and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use our Service.

You must be at least 18 years old and have the legal capacity to enter into contracts to use this Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

AstralBid provides an AI-powered platform that helps users create, manage, and optimize proposals for government contracts and business opportunities. Our services include:

• AI-assisted proposal writing and generation
• Document analysis and requirement extraction
• Proposal evaluation and scoring
• Template and content management
• Collaboration and workflow tools
• Analytics and reporting features

3. User Accounts and Registration

To access our Service, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains current and accurate

4. Acceptable Use Policy and Legal Compliance

Your Legal Compliance Obligations

YOU MUST COMPLY WITH ALL APPLICABLE FEDERAL, STATE, LOCAL, AND INTERNATIONAL LAWS, REGULATIONS, AND GOVERNMENT REQUIREMENTS WHEN USING OUR SERVICE. This includes but is not limited to:

• All federal acquisition regulations (FAR, DFARS, agency supplements)
• Export control laws and regulations
• Anti-corruption and anti-bribery laws
• Data privacy and protection laws
• Intellectual property laws
• Truth in Negotiations Act and similar disclosure requirements
• Small business contracting regulations and certifications
• Organizational conflict of interest rules

YOUR FAILURE TO COMPLY WITH APPLICABLE LAWS IS A MATERIAL BREACH OF THESE TERMS AND GROUNDS FOR IMMEDIATE TERMINATION.

Permitted Uses

You may use our Service ONLY for lawful purposes and in compliance with all applicable laws:

• Creating proposals for legitimate business opportunities
• Managing and organizing proposal content
• Collaborating with team members on proposals
• Analyzing and improving proposal quality

Prohibited Uses

You may not use our Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use the Service for fraudulent or deceptive purposes
• Reverse engineer, copy, or create derivative works
• Share account access with unauthorized parties
• Generate content that infringes intellectual property rights
• Submit false or misleading information to government agencies
• Circumvent or violate procurement integrity requirements
• Engage in bid rigging, price fixing, or other anticompetitive practices

5. Subscription and Payment Terms

Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.

Billing and Payment

• Subscriptions are billed in advance on a monthly or annual basis
• Payments are processed securely through Stripe
• You authorize us to charge your payment method for recurring fees
• 14-day full refund policy from initial subscription date
• All other fees are non-refundable unless otherwise specified

Changes to Pricing

We may modify our pricing at any time. For existing subscribers, price changes will take effect at your next billing cycle, with at least 30 days' notice.

6. Intellectual Property Rights

Your Content

You retain all rights to the content you upload to our platform ("Your Content"). By using our Service, you grant us a limited license to process, store, and analyze Your Content solely to provide our services.

Generated Content

Content generated by our AI tools based on Your Content belongs to you, subject to our platform's terms and any applicable third-party licenses.

Our Platform

The AstralBid platform, including its software, algorithms, and design, is our intellectual property and protected by copyright, trademark, and other laws.

7. Government Contracting and Export Controls

No Government Contracting Advice

WE DO NOT PROVIDE LEGAL, REGULATORY, OR COMPLIANCE ADVICE REGARDING GOVERNMENT CONTRACTING. You are solely responsible for ensuring your proposals comply with all applicable laws, regulations, and requirements, including but not limited to FAR, DFARS, agency-specific regulations, and export control laws.

Export Control Disclaimer

YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ALL EXPORT CONTROL LAWS AND REGULATIONS. We do not verify or ensure compliance with export restrictions, classified information handling, or controlled unclassified information (CUI) requirements. Any use of our Service for proposals involving export-controlled or classified information is at your sole risk.

No Guarantee of Success

WE DO NOT GUARANTEE THAT PROPOSALS CREATED USING OUR SERVICE WILL BE SUCCESSFUL, COMPLIANT, OR ACCEPTED. The evaluation and award of government contracts depends on numerous factors beyond our control.

8. Data Security and Privacy

Infrastructure and Security

Our Service is deployed on Google Cloud Platform infrastructure. While Google Cloud Platform may maintain certain compliance certifications for their infrastructure, ASTRALBID ITSELF IS NOT FEDRAMP, SOC 2, OR OTHERWISE COMPLIANCE CERTIFIED. Any security features or compliance capabilities are provided by our infrastructure provider, not by us.

We implement commercially reasonable security measures including:

• Industry-standard encryption for data transmission and storage
• Access controls and authentication mechanisms
• Security features provided by our cloud infrastructure provider

Security Disclaimer

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING SECURITY OR COMPLIANCE CERTIFICATIONS. NO SYSTEM IS COMPLETELY SECURE. WE ARE NOT LIABLE FOR ANY UNAUTHORIZED ACCESS, DATA BREACH, OR LOSS OF DATA. You acknowledge the inherent risks of electronic data transmission and storage. If you handle sensitive, classified, or controlled information, you must conduct your own security assessment and ensure our Service meets your requirements before use.

Your Security Responsibilities

You are SOLELY responsible for determining whether our Service meets your security and compliance requirements. You must maintain appropriate security measures on your end, including secure passwords, access controls, and compliance with your organization's security policies. YOU ASSUME ALL RISK RELATED TO THE SECURITY AND COMPLIANCE OF OUR SERVICE.

9. AI and Automated Content

AI-Generated Content Disclaimer

OUR SERVICE USES ARTIFICIAL INTELLIGENCE TO GENERATE PROPOSAL CONTENT. YOU ACKNOWLEDGE AND AGREE THAT:

• AI-generated content may contain errors, inaccuracies, or hallucinations
• AI may generate content that appears factual but is incorrect
• You are SOLELY responsible for reviewing and verifying ALL generated content
• AI output is provided for assistance only and is NOT professional advice
• We make NO representations about the accuracy of AI-generated content
• Final proposals remain entirely your responsibility and liability
• You must fact-check all technical specifications, pricing, and claims
• AI-generated content may inadvertently include proprietary information from training data

Content Accuracy

You are solely responsible for the accuracy, completeness, and appropriateness of your final proposals. We do not guarantee that AI-generated content will be error-free or suitable for your specific needs.

10. Service Availability and Modifications

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may:

• Modify, update, or discontinue features with reasonable notice
• Perform maintenance that temporarily limits availability
• Suspend access for security or compliance reasons
• Update these Terms with 30 days' notice for material changes

11. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination does not entitle you to a refund of prepaid fees.

Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. This includes, but is not limited to, situations where you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or other users

12. Disclaimers and Limitations

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROVIDE PROFESSIONAL ADVICE OF ANY KIND. YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF THE SERVICE AND ANY CONTENT YOU CREATE, GENERATE, OR SUBMIT USING OUR PLATFORM.

No Responsibility for User Actions

WE ARE NOT RESPONSIBLE FOR ANY CONTENT, PROPOSALS, DOCUMENTS, OR OTHER MATERIALS CREATED USING OUR SERVICE. WE DO NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY, RELIABILITY, OR LEGALITY OF ANY USER-GENERATED CONTENT. YOU BEAR FULL RESPONSIBILITY FOR VERIFYING ALL OUTPUT AND ENSURING COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE CURRENT MONTH OF SERVICE. WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Errors or inaccuracies in generated content
• Failed proposals or lost contracts
• Any damages resulting from third-party actions or fraud
• Regulatory violations or compliance failures

REFUNDS ARE LIMITED TO 14 DAYS FROM INITIAL SUBSCRIPTION AND ARE AT OUR SOLE DISCRETION.

13. Indemnification

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS GREENWAY COMSULTING AND DESIGN, LLC (D/B/A ASTRALBID), ITS AFFILIATES, AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBT, FINES, PENALTIES, SANCTIONS, AND EXPENSES (INCLUDING ATTORNEY'S FEES) ARISING FROM:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Any content you submit, create, or generate using the Service
• Any government investigation, audit, or enforcement action related to your proposals
• Any claim that your proposals contain false, misleading, or non-compliant information
• Any data breach or security incident caused by your actions

This indemnification obligation will survive termination of these Terms and your use of the Service.

14. Governing Law and Dispute Resolution

Mandatory Arbitration

ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED THROUGH BINDING ARBITRATION, NOT IN COURT, except that you may assert claims in small claims court if eligible.

Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. You may bring disputes only on an individual basis and not as part of any class or representative action.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. The arbitration will be conducted by JAMS under its rules, and will take place in Miami-Dade County, Florida.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

15. General Provisions

• These Terms constitute the entire agreement between you and Greenway Comsulting and Design, LLC
• If any provision is unenforceable, the remainder remains in effect
• Our failure to enforce any right does not waive that right
• You may not assign these Terms without our written consent

16. Contact Information

For questions about these Terms, please contact us: